Effective Business Writing and Communication Skills

Effective business communication has always been a key component of successful organisations, but as we move into a world that is increasingly media intensive, effective communication skills are becoming still more important. Whether via spoken or written word, lucid communication is vital for any manager. This course focuses on when to write, how to write and what to write. It concentrates on quality not quantity and will equip the delegate with clear guidance on how to communicate effectively in all business situations

Learning outcomes:

At the end of the course, delegates will be able to:

    ·        Communicate clearly in writing

·        Choose the best style, tone and structure for different types of corporate communication
 

·        Appreciate the importance of clarity in professional communications
 

·        Use e-mail in a responsible and appropriate manner
 

·        Select and apply appropriate words and phrasing to ensure understanding and comprehension in the reader
 

·        Share and build reporting documents with colleagues
 

·        Maintain an effective document file and file retrieval system

Typical content:

1. The communications themselves

·        A four step approach to deciding when to write, how to write and what to write
 

·      Types of written business communications: emails, memos, letters, reports, agendas, minutes, projects doc etc
 

·       Selecting the correct mode of written communication
 

·        Structuring written business communications
 

·       Developing styles for different audiences-managers, colleagues, customers
 

·       Appropriate business language for written communications
 

·      Achieving clarity, brevity and measurability in business communication

2. The surrounding issues

·      Giving, receiving and interpreting written instructions

 

·      The importance of timing in written business communications
 

·       Using business documents dynamically – establishing an audit trail
 

·       Legal, ethical and social constraints and best practice guidelines to business writing
 

·   Technical assistance - customising your WP software, dealing with email mountains and other over-communications
 

3. The exercises

·        Practical exercises in document review, criticism and creation
 

·        Case studies in written communications
 

·        Reviews of learning, its relevance and potential for practical business application

Duration: 1 day course

Fee - £260.00 Includes lunch / refreshment

Available Dates       Book online now

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