Influencing, Persuading and Employing Effective Business Behaviours in the Workplace

We all need to influence and persuade people around to our view from time to time and nowhere more so than in the workplace. We also need to be able to assert our rights in such a way that respects and allows the rights of others.

This one day course will help to equip participants with the skills they need to influence others at work to gain their commitment to plans and projects in order to achieve improved business results. It will help delegates develop upward and downward communication management techniques that work and enhance their effectiveness and confidence in workplace situations.

Learning outcomes:

At the end of the course, delegates will be able to:

·        Understand why people behave the way they do at work and how we can improve relationships with them

·        Identify and understand what assertiveness and assertive behaviours are and how this knowledge can be leveraged to achieve greater productivity in a more harmonious atmosphere

·        Handle instances where others employ unprofessional and disruptive behaviours in a professional and effective manner

·        Confidently help and guide others toward synergistic solutions based on the needs and desires of the whole group

·        Identify, clarify and schedule work priorities

·        Employ the skills associated with effective influencing and persuading

Typical content:

·        A review of interpersonal dynamics and behaviour models including

o        How different people prefer to relate to others

o        How different people prefer to gather and use information

o        How different people prefer to make decisions

o        How different people prefer to organise themselves and others

·        A look at social styles commonly found in the workplace; assertiveness, aggression, passivity and how these impact our ability to influence and persuade

·       Changing verbal behaviours and body language – a method of influencing the outcomes of business meetings and other professional interactions

·        Dealing with difficult people and challenging situations

·        Recognising and handling stress

·        The reasoned argument and the use of impactual presentation techniques to influence the outcome of a choice of options

·        Solution seeking vs. advocacy

·        How decision making processes can be improved to provide more detailed and clearer decisions

·        Opportunities to practise the techniques and behaviours in a safe environment

In-House course only

Available Dates       Book online now

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