Understanding & Handling Bullying at Work

Day one

·       What makes people Angry or Aggressive

·      The behaviour profile of a Bully

·      The impact of prejudice and assumptions

·       Equal opportunities

·     The factors which stimulate and perpetuate bullying

·      Raise awareness of the type of conduct representing risk

Day two

·       Understanding anger and channelling it effectively

·      The difference between bullying and management

·      Insight as to the damage on the business and accountability

·       Uses of body language: recognising difficult people and rapport building

·     Managing anger

·     Ego States

·      Assertiveness

·      Practice Assertive communication

Designed for:

·       HR professionals

·      Employee relations

·     Diversity, bullying/harassment policy development

·      Mediators

·     Occupational health officers

·     Union representatives and members

·      Employees

At the end of the course, delegates will understand the:

·      Effects of bullying on performance of individuals and businesses

·     Recognise the factors that stimulate and perpetuate bullying

·     Develop interpersonal skills and learn how to be assertive when handling conflict

·      Feel confident about dealing with anger or aggression in people

In-House course only

Back to Training Course List